Job Description:

Our client is a well-established service-led business seeking an organised and customer-focused Helpdesk Administrator to join their friendly and close-knit team. This is a varied and fast-paced role where you will play a key part in coordinating staff, managing customer enquiries and ensuring service requests are delivered efficiently.

The successful candidate will be responsible for scheduling workloads, supporting customers and colleagues, and ensuring information is accurately maintained across internal systems. This role would suit a proactive administrator who enjoys problem-solving, multitasking and working as part of a collaborative team.

Company Benefits: 

• 23 days annual leave plus bank holidays.
• Company pension scheme.
• On-site parking.
• Supportive and collaborative team environment.
• Opportunity to develop within a growing business.

Key Responsibilities:

• Answering incoming telephone calls from customers and staff in a professional and friendly manner.
• Managing and monitoring the helpdesk email inbox, responding to enquiries and directing communications appropriately.
• Scheduling and coordinating staff appointments, workloads and visits.
• Creating, updating and maintaining job records within company systems.
• Raising new jobs and ensuring all relevant information is recorded accurately.
• Ordering, tracking and booking stock required for visits and customer requirements.
• Processing and approving purchase orders in line with company procedures.
• Providing regular updates to customers regarding job progress and status.
• Maintaining accurate records and documentation across all service activities.
• Working closely with colleagues across multiple departments to support effective service delivery.
• Learning and maintaining knowledge of company systems, processes and services.
• Supporting the wider administration team with general office duties as required.
• Delivering excellent customer service at all times. 

Experience and Skills Requirements

• Previous administration experience within a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and priorities effectively.
• Customer-focused approach with a commitment to delivering excellent service.
• Strong organisational and problem-solving skills.
• Comfortable using Microsoft Office applications and CRM or database systems.
• Ability to work independently and manage workload effectively.
• Team-player mentality with a positive and proactive attitude.          

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.