Job Description:

🚀 WE'RE HIRING | Commercial Operations Manager
📍 Henley-on-Thames | 9-Month Contract- Opportunity to become a permanent role
🕘 Working Hours: 35 hours per week, with an early finish on Fridays.

Are you a commercially minded operations professional with a passion for process improvement, customer experience and driving business growth?

We're working with an ambitious, market-leading engineering group looking for a Commercial Operations Manager to take ownership of key commercial processes and help improve operational efficiency.

Key Responsibilities
Key Responsibilities include, but are not limited to:

• Own the quote-to-order process, managing quotations and CRM data with precision.
• Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
• Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
• Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help.
• Support our sales team, freeing them up to focus on customer growth.
• Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
• Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.

Skills & Experience

• Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
• Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
• Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how.
• Skilled communicator with technical aptitude—able to translate complexity into clarity.
• Commercially astute and data-driven, with a track record of improving process and margin.
• Experience driving cross-functional change across sales, support and ops.

🌟 Why Consider This Opportunity?

✔ Join an ambitious, market-leading engineering group.
✔ Play a key role in improving commercial performance and customer experience.
✔ Work collaboratively across multiple business functions.
✔ Make a tangible impact on operational efficiency and business growth.

If you're ready to take ownership, drive improvements and make a real difference within a growing business, I'd love to hear from you!

Please get in touch to discuss the opportunity further or send over your CV.

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