Job Description:

Job Title:          Customer Safety Administrator
Type:                  Permanent
Location:         Bracknell
Salary:              Up to £27,855 per annum, depending on experience
Hours:               Full-time
 
BRC are working closely with a leading housing organisation to recruit a Customer Safety Administrator to join their Homecare team in Bracknell.
 
This role provides full and effective administrative support across key areas of Fire Safety, Asbestos, Lifting and Water Safety, while supporting the delivery of customer safety programmes and ensuring accurate reporting and data management.
 
Duties:

• Coordinate access appointments for Customer Safety programmes and risk assessments.
• Manage and prioritise customer and colleague enquiries via email, telephone and internal systems.
• Review digital workstreams, identifying and escalating priorities.
• Support annual programmes of work and recommendations from risk assessments.
• Allocate work, raise jobs and purchase orders, and liaise with internal and external customers.
• Produce regular assurance reports and support KPI reporting.
• Collect, input and maintain accurate data across management systems.
• Work collaboratively with internal teams and stakeholders to ensure information is completed accurately and on time.
• Support mandatory and best-practice compliance across the housing sector.
• Promote the importance of Customer and Building Safety across the organisation.
• Carry out any other duties commensurate with the role.

 
Requirements:

• Strong administrative background with excellent organisational skills.
• Excellent IT skills and practical experience using Microsoft applications.
• Strong communication and interpersonal skills.
• Proactive, enthusiastic and self-motivated approach.
• Ability to work independently and as part of a team.
• Comfortable working under pressure and prioritising a busy workload.
• Excellent troubleshooting and problem-solving skills.
• Ability to work effectively in a rapidly changing environment.
• Experience within the housing sector would be advantageous.
• Understanding of Landlord Health & Safety requirements would be desirable.

 
Benefits:

• 28 days annual leave plus 8 bank holidays.
• Opportunity to buy or sell up to 5 days annual leave.
• Agile working opportunities.
• Generous pension contribution scheme.
• Employee discount scheme with over 3,000 retailers.
• Life Assurance.
• Employee Assistance Programme.
• Enhanced maternity, paternity, shared parental and adoption leave.
• Free eye tests and contribution towards glasses where applicable.
• Personal development, training and career progression opportunities.
• Study loans and additional study leave for eligible qualifications.

 
For more information, please call Meg Smith on (phone number removed) or (phone number removed).
 
To apply, please submit your CV outlining your relevant experience and qualifications.
 
We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
 
REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.