Job Description:

Love coffee, enjoy being hands-on and prefer every working day to be different?

Qualitasse is looking for a practical, reliable and enthusiastic Service Support Assistant to join our team, helping us deliver excellent service to our customers across the South of England.

This is a varied, hands-on role combining travel to customer sites to exchange small water treatment units, carry out deliveries and collections and help out in our warehouse and coffee roastery when needed.

You’ll be out and about meeting customers, helping keep their coffee equipment running smoothly and supporting the team wherever needed.

What will the role involve?

• Visiting customer sites across the South of England to exchange small water treatment units.
• Carrying out minor adjustments to coffee grinders and espresso machines.
• Making deliveries and collections of coffee equipment and related products.
• Helping with day-to-day activities in our warehouse and coffee roastery.
• Learning about our equipment and developing practical coffee machine knowledge.
• Providing friendly, helpful and professional service to our customers.

What are we looking for?

You don’t necessarily need previous experience in the coffee industry. We’re more interested in finding someone with the right attitude, a willingness to learn and a practical approach to work.

You will need:

• A full, valid driving licence — essential for travelling between customer sites.
• A practical, hands-on attitude and confidence using basic tools such as screwdrivers and wrenches.
• A willingness to learn about espresso machines, grinders and water treatment equipment.
• Good communication skills and a friendly, customer-focused approach.
• Reliability, initiative and the ability to work independently throughout the day.
• Flexibility to help out across different areas of the business when required.

Why join Qualitasse?

This is an opportunity to develop new skills in the commercial coffee industry, work with professional coffee equipment and become part of a friendly team that takes pride in looking after its customers.

If you enjoy being on the road, meeting different people, solving practical problems and having a varied working day, this could be the role for you.

We are offering a competitive salary depending on experience, fully expensed company vehicle (a small van) and a standard Mon-Fri, 08:30 – 17:30 working week.

Interested?

We’d love to hear from you.

Get in touch to find out more about joining the Qualitasse team.