Job Description:

We are looking for an experienced Store Manager  for a National Schoolwear retailer to lead the day-to-day operations in a busy store in Reading .

The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.

Key Responsibilities

• Manage stock control and inventory levels.
• Maintain excellent shop floor and stockroom standards.
• Lead and support branch supervisors.
• Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
• Ensure customer orders are processed efficiently and accurately.
• Complete daily banking procedures.
• Prepare and submit end-of-month reports and spreadsheets.
• Ensure branch dispatch targets are consistently achieved.
• Recruit, train, develop, and retain team members.
• Deliver and record ongoing training and development.
• Identify performance issues and implement improvement plans where required.
• Work closely with supervisors to achieve and maintain branch standards.
• Support employee wellbeing and foster a positive working environment.
• Lead by example in delivering outstanding customer service.
• Act as the escalation point for customer complaints and queries.
• Monitor and respond to branch communications.
• Ensure customer service procedures are consistently followed, including telephone and email standards.
• Promote a customer-focused culture throughout the branch.

Skills & Experience

• Minimum 3 years' experience in a management role.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Experience managing operational and financial responsibilities.
• Proficient in Microsoft Office.
• Experience using NetSuite or similar business systems.
• Ability to work in a fast-paced retail environment.
• Competitive salary
• Career progression opportunities
• Ongoing training and development
• Supportive and collaborative working environment
• Employee benefits package

If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.