Job Description:

Void Supervisor
Location: Home Counties | Travelling across the region
Contract: Permanent | Full Time
Working Hours: 40 hours per week, Monday to Friday, 8:00am – 5:00pm


About the Role
We’re looking for an experienced Void Supervisor with a strong trade or maintenance background to oversee the delivery of repairs and maintenance works across a busy housing portfolio. You’ll be responsible for supervising operatives, contractors and subcontractors, making sure void properties are inspected, works are correctly specified and properties are brought back to a safe, high-quality standard ready for new tenants. This is a hands-on supervisory role where you’ll balance people management, quality, productivity and compliance, while working closely with tenants, clients, housing teams and internal support functions.


Key Responsibilities

• Supervise day-to-day activities of operatives, ensuring productivity, quality and efficiency.
• Inspect void properties and identify the works required to bring them back to the required standard.
• Specify works and provide accurate orders to housing offices.
• Oversee supplier and subcontractor works, ensuring they are completed on time, within budget and to KPI standards.
• Monitor the quality and progress of repairs and maintenance works.
• Liaise with tenants and clients, responding to queries and resolving issues promptly.
• Carry out site inspections, toolbox talks and risk assessments.
• Ensure all works comply with relevant health & safety legislation and company procedures.
• Manage and support operatives, providing guidance and addressing performance issues where required.
• Mentor apprentices and support the development of colleagues within the team.
• Work closely with administration teams and call centres to effectively schedule and coordinate works.
• Identify opportunities to improve the efficiency and quality of service delivery.
• Support sustainability initiatives by reducing waste, increasing recycling and promoting greener working practices.

We’re looking for someone with:

• Proven experience supervising and managing a team.
• A strong trade or maintenance background.
• Experience within housing repairs, property maintenance, voids or a similar environment.
• Good knowledge of repairs and maintenance processes.
• Experience managing contractors and subcontractors.
• Strong communication and people management skills.
• The ability to organise workloads and manage multiple priorities.
• A proactive approach to problem solving, quality and customer service.
• Good understanding of health & safety, risk assessments and site compliance.
• A hands-on approach with the confidence to lead from the front.

Additional Requirements

• Full clean UK driving licence.
• Ability to obtain and maintain SC security clearance.
• Willingness to travel across the Home Counties as required.

What’s on Offer

• Work van and fuel card
• 6% matched pension contribution
• 25 days annual leave plus bank holidays
• Life assurance policy
• Permanent, full-time position
• Monday to Friday, 8:00am – 5:00pm